Online Marketing - Relevancy
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Online Marketing - Relevancy
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Clutter is something that no one can tolerate today. In this fast pace, restless world people have no time for stories. “To the point” information is the buzz of the day. Information overload is absolutely unacceptable in internet marketing of today. The key to effective marketing is undoubtedly, relevancy.
Even monthly newsletters are losing its punch these days. With the overwhelming number of spam mails and equal number of smart spam filters, it is impossible to shove on a person, information. A well-written newsletter does not do the entire trick. It has to be wanted and it has to be relevant. Customized newsletters are coming into the foray now. Gone are the “made for all” days. Now specific needs and questions of the customer alone is answered and information of interest alone is sent.
A proactive internet marketer will have a Customer Relationship Management (CRM) database. Companies profile their customers to achieve high relevancy. Apart from demographic and personal information like name, age, occupation etc., other information like customer’s life style preferences, likes and dislikes etc. are also made note of and profiled accordingly. Newsletters are tailor made to suit the requirements of the customer.
Amazon is one such company that has paved way with website relevancy. Their 'one stop' shopping philosophy and vast range of stock make it is easy to see for them to highlight to each individual consumer what products may be of greatest interest. This is also done based on the previous purchases made by the customer that can further be tuned by the customer himself.
A company that builds an effective CRM database with accurate information can do well in precision marketing both online and offline. With good CRM databases in place, relevant newsletters can be sent either online or through snail mail. A simple step like this would actually lead a potential customer to read on and learn more and not put it away.
Target your existing customers, primarily and update information. Conduct online surveys and questionnaires where demographic, personal information is received along with lifestyle and general profiling information. Offer a small incentive if need be. Online surveys are a non-passive channel of marketing where the customer is engaged mentally. Once information is gathered, it is easy to upload the same into a CRM database.
Good CRM information has helped companies cut down costs by sending their promotion material to prospective customers alone, who have interest in their line, product or service. Instead of clogging their inbox, only when relevant information has to be passed on, does a marketer get in touch with his customers. This also helps maintaining a healthy relationship between the marketer and customer, that of mutual respect.
When it comes to marketing, relevancy and customization wins hands down. This is the latest trend and it is here to stay.
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